Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility for Eyelash and Personal Care Products

Due to hygiene and safety considerations, eyelash products, lash adhesives, removers, and other personal care items must be unopened, unused, and in their original sealed packaging to qualify for a standard return.

Unopened and unused products may be returned within 30 days after delivery. A receipt or proof of purchase is required.

Opened or used products are generally not eligible for return unless the item is defective, damaged, leaking, contaminated, or incorrect. If an opened product has a confirmed quality issue, we may provide a replacement or refund after reviewing the claim.

To start a return, you can contact us at colmagicofficial@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at colmagicofficial@gmail.com.

Logistics Timeliness and Refund Eligibility

Please note that once an order has been shipped and is in transit, we are unable to cancel the order or issue a refund. A full refund or replacement will only be issued if the package is officially declared lost by the carrier, or if it fails to arrive within our maximum delivery window of 30 business days from the date of shipment.

Regarding Total Delivery Time

Total Delivery Time = Processing Time + Shipping Time.

· Processing Time: 1-2 business days (order verification, quality check, and packaging).

· Shipping Time: 3-7 business days (actual transit time via our logistics partners).
Please note that weekends and public holidays are not included in business days

Regarding the Extension of Time Limits Due to Force Majeure

ColMagic is not liable for delayed deliveries caused by factors outside our control, including but not limited to: customs clearance delays, severe weather, postal strikes, or peak holiday logistics congestion.

Return Shipping Costs and Address

Customers are responsible for paying their own return shipping costs. All returns must be shipped using a trackable shipping service. We do not accept packages returned without a pre-approved Return Merchandise Authorization (RMA) number, and 'Return to Sender' or refusing delivery at the door does not qualify for a refund.

Return shipping address: 6015 Randolph St, Unit B Commerce, Los Angeles County, California, USA

Damaged, Defective, Leaking, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, leaking, contaminated, missing components, or different from what you ordered, please contact us at colmagicofficial@gmail.com within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos or videos of the product and packaging. Once the issue is verified, we will provide a replacement at no additional cost or issue a refund, depending on the circumstances.

Customers are not responsible for return shipping costs when the return is caused by a verified product defect, shipping damage, leakage, missing item, or fulfillment error.

Allergic Reactions and Sensitivity

Eyelash adhesives and cosmetic products may cause irritation or allergic reactions in some individuals. We recommend performing a patch test before full use and discontinuing use immediately if irritation, redness, swelling, itching, or discomfort occurs.

If you experience a suspected allergic reaction, please contact us at colmagicofficial@gmail.com within 7 days of delivery and provide your order number, photos of the product, and a description of the reaction. Each case will be reviewed individually, and an appropriate resolution may include a replacement, store credit, or refund.

Individual sensitivity or an allergic reaction does not automatically indicate that the product is defective. ColMagic does not provide medical advice. Please seek medical attention when necessary.

Exceptions and Non-Returnable Items

For hygiene and safety reasons, we cannot accept standard returns of opened, used, worn, altered, or unsealed eyelash products, lash adhesives, removers, applicators, or other personal care products, unless the item is defective, damaged, leaking, contaminated, or incorrect.

We also cannot accept returns for:

• Items returned more than 30 days after delivery;
• Items without proof of purchase;
• Items damaged through misuse, improper storage, or incorrect application;
• Products returned without prior return authorization;
• Gift cards;
• Final-sale items clearly marked as non-returnable at the time of purchase.

Sale items that are not marked as final sale may still qualify for return if they are unopened, unused, and returned within the applicable return period.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at colmagicofficial@gmail.com.

No Unconditional Money-Back Guarantee

Our return, replacement, and refund policies apply only under the eligibility requirements described above. ColMagic does not offer an unconditional money-back guarantee. All claims are subject to review, verification, and approval under this Refund Policy.